Terms and conditions: Tickets

Ticket policy: Terms and conditions

These conditions govern all tickets issued for the Godiva Festival and the admission into the event site and should be read in accordance with the conditions of the official ticketing agent. All tickets are issued either by us or on our behalf. Any person who purchases, possesses, uses or attempts to use any ticket shall be deemed to have accepted and agreed to comply with these conditions.

'Authorised Person' is anyone who is part of the Godiva Staff, Security or Stewards.

  1. Tickets may only be purchased through the official ticketing agency of the Godiva Festival or through the allocated box office.
  2. The maximum number of tickets sold per person is six.
  3. Disabled ticket holders can also request a free personal assistant ticket which will allow for one personal assistant only. Both must arrive at the event together.
  4. A confirmation email will be sent to the registered email address once the ticket has been purchased.
  5. The reservation number on the confirmation email cannot be transferred or assigned to any other person other than the registered ticket holder. We reserve the right to check I.D. upon entry and have the right to refuse entry if these conditions are not met.
  6. There will be no resale of tickets.
  7. Any Ticket offered for sale, or have been transferred, are in breach of these conditions may be cancelled and any person seeking to use the ticket may be refused admission to or be evicted from the event site without refund or compensation.
  8. Once granted entry to event site, tickets will be exchanged for wristbands which will be coded according to the type of ticket bought.
  9. Wristbands must be worn at all times, and can be used to leave and re-enter the event, subject to further bag checks etc. any lost or broken wristbands will invalidate the wristband.

Event site: Entry and Requirements

  1. These conditions include the site rules that all customers must follow in order to be allowed onsite.
  2. Children under the age of 16 must be accompanied by an adult (18+). Proof of identity may be requested. A maximum number of 4 persons aged 16 and under will be allowed entry with each adult.
  3. Under 5’s have free entry, but require a ticket to gain entry to the site.
  4. Admission to the event site will only be authorised upon representation of a valid ticket and proof of photographic identity may be required at time of entry. One ticket will be required for each person, regardless of age.
  5. Re-admission for ticket holders may be permitted but this must be requested once ticket has been traded for a wristband. No re-entry will be permitted after 9pm.
  6. For the purposes of safety, security and/or checking compliance with these conditions, each ticket holder shall, if requested by any authorised person, co-operate and comply fully with the instructions and guidelines of such authorised person (including by producing a valid ticket and photographic proof of identity and proof of age (driver’s licence or passport).
  7. Ticket holders may be requested to submit to a metal detecting wand search and/or a search of his/her possessions and/or vehicle for the purposes of locating and removing any prohibited items (see paragraph 19 for more information), and any refusal by the ticket holder may result in refusal of admission to or eviction from the event site without refund or compensation. You are allowed a bag, but it must be no bigger than A4 size.
  8. We reserve the right to refuse entry to people who:
    1. Underage;
    2. Drunk and disorderly;
    3. Abusive;
    4. With a broken wristband;
    5. With an inappropriate ticket;
    6. you are otherwise required to self-isolate.
    7. Anyone who we reasonably believe may display COVID 19 symptoms or who may not have followed Government guidelines or our guidelines or entry requirements.
  9. To help us to reduce the spread of COVID-19, we ask that you do not attend the Festival if:
    1. you have tested positive for COVID-19 within 14 days of the commencement of the Festival;
    2. you display any symptoms of COVID-19;
    3. you live with somebody who displays symptoms of COVID-19 or who has tested positive for COVID-19 within 14 days of the commencement of the Festival;
    4. you are otherwise required to self-isolate.
  10. We and/or any authorised person may refuse admission to or eject from the event site without refund or compensation any Ticket Holder who:
    1. is noticeably under the influence of alcohol, narcotics or any behaviour-modifying substance, or is behaving, or considered by any Authorised Person likely to behave, violently, harmfully or in a manner contrary to public order and/or safety;
    2. brings or attempts to bring into the event site, possesses or uses within the event site or in the vicinity thereof any prohibited item including, without limitation, Chinese lanterns; candles; paraffin lamps; chemical toilets; sound systems; generators; any BBQ or cooking equipment including disposable BBQs; glass items; golf umbrellas, beverages in opened bottles ( sealed, unopened 500ml bottles of water will be accepted); alcohol; drones; laser pens; unofficial high vis jackets; potential weapons of any kind; New psychoactive substances, Poppers and Nitrous Oxide; illegal substances; fireworks; compressed gas containers; aerosols (including but not restricted to deodorants, antiperspirants, hairspray, dry shampoo); flares; air horns; smoke bombs; flag sticks; banners, signs or materials displaying political, religious, offensive or race-related messages, slogans or images; any item that an authorised person considers dangerous, hazardous and/or illegal or that may be used as a weapon or a missile or that may compromise or otherwise interfere with the enjoyment, comfort or safety of (or pose a hazard to) any person or security at the event site; animals (other than assistant dogs); any tripods or video camera equipment whatsoever (whether or not for personal use); any camera or other type of photographic or recording device (of any nature whatsoever and whether capturing audio, or still or moving pictures) other than for personal use; any objects bearing trademarks or other kinds of promotional signs and messages (of whatever nature) which we or any authorised person believes are for promotional purposes (and any Prohibited Items may be removed, confiscated and/or destroyed even if the item itself is not illegal without compensation at the discretion of any authorised person);
    3. brings or attempts to bring into the event site, sells, possesses or uses within the event site or in the vicinity thereof any sponsorship, promotional or commercial items or materials (of whatever nature) without our prior written authorisation (and the ticket holder may be asked to deliver up a copy of any such authorisation upon entry to or whilst within the site);
    4. whilst within the site or vicinity thereof, engages in disruptive, dangerous or violent behaviour including (without limitation) throwing, casting, thrusting or propelling any object at any person, instigates violence, demonstrates racism or xenophobia, behaves in a way that any reasonable person may interpret as provocative, threatening, discriminatory and/or offensive, creates or poses any threat to the life or safety of themselves or any other person(s), or harms any other person(s) in any way, or unreasonably obstructs the viewing of other spectators;
    5. whilst within the Venue or the vicinity thereof, fails to comply with instructions from us and/or any authorised person, or refuses a security search.
  11. Valid tickets will be exchanged for wristbands on entry into the event site. Wristbands cannot be issued until the day / date as stated on the ticket and are only issued directly to the ticket holder.
  12. Ticket holders must always wear their wristbands whilst within the event site and tickets and/or wristbands must be produced for inspection upon our request and/or the request of any authorised person. Failure to do so may result in the ticket holder being ejected from the site without refund or compensation.
  13. The ticket holder, staff or contractor or guest is responsible for his/her own personal property brought to and into the site. Neither we, the official ticketing agent, the owner of the site nor any authorised person accepts any responsibility for any loss, theft or damage of a ticket holder’s personal property.
  14. Currently we will not be requiring people to wear masks, or distance or provide evidence of vaccination or negative tests. But this requirement may change in line with national or local direction. We will notify customers who have bought a ticket using the details supplied at time of purchase. Customer will then have the option to continue to agree to this condition of entry or to request a refund.

Refunds and Cancellation

  1. Tickets are sold subject to our right to alter or vary the published Event programme without notification which may result in changes to the performance line-up, playing times or any other aspect of the Event. We reserve all rights in this regard. Any published start times of a performance at the Event are estimates and subject to change. We shall not be liable for any change of a published start time or change to the artists scheduled to perform.
  2. We reserve the right to make alterations to the time, date, duration and Event site of the Event or other details governed by any Ticket in the event of unforeseen or other circumstances.
  3. As soon as we become aware of postponement, rescheduling or cancellation of the Event, all available information will be posted on this website but it is the responsibility of the ticket holder to keep up to date on all updates regarding the event.
  4. We shall only be required to refund a ticket (on application by the ticket purchaser) with the face value of the relevant ticket, in the following circumstances:
    1. If the event is cancelled before the event has started.
    2. If the ticket is for an event which is postponed before the event has started and the event is rescheduled to another date.
  5. In the result of postponement, the ticket holder has the right for a refund of the face value of the relevant ticket.